Last updated: January 15, 2026
1. Information We Collect
We collect information you provide directly, including name, email address, phone number, and payment information when you make a booking. We also collect information automatically through cookies and similar technologies, such as IP address, browser type, device information, and usage data. At our facilities, we may capture photos or videos of gaming sessions for safety monitoring and promotional purposes.
2. Waiting List
When you join our pre-launch waiting list, we collect only your email address, which we use solely to notify you when the arena opens and to send occasional launch updates. We do not sell or share waiting-list emails, and you can ask us to remove your email at any time by contacting us.
3. How We Use Your Information
We use your information to process bookings and payments, communicate with you about your reservations, improve our services, send promotional materials (with your consent), ensure safety and security at our facilities, and comply with legal obligations. We may also use aggregated, anonymized data for analytics and research purposes.
4. Information Sharing
We do not sell your personal information. We may share your information with service providers who assist us in operating our business (such as payment processors and email services), franchisees operating the specific arena location you visit, law enforcement when required by law, and business partners with your consent. All third parties are required to protect your information in accordance with this policy.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit and at rest, secure payment processing through PCI-compliant providers, regular security assessments, and access controls limiting who can view your information. However, no method of transmission over the Internet is 100% secure.
7. Your Rights
Depending on your location, you may have rights regarding your personal information, including the right to access your data, correct inaccurate information, delete your data (subject to legal retention requirements), object to certain processing, data portability, and withdraw consent. To exercise these rights, please contact us using the information provided below.
8. Do Not Track Signals
Our website currently does not respond to Do Not Track (DNT) browser signals. We do not track users across third-party websites to provide targeted advertising. However, some third-party services we use (such as analytics providers) may track your activity across sites. You can learn more about DNT at donottrack.us.
9. Children's Privacy
Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13 without parental consent. For participants aged 13-17, we require parental consent for data collection. If you believe we have collected information from a child without proper consent, please contact us immediately.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer data internationally, we implement appropriate safeguards such as standard contractual clauses or rely on adequacy decisions to ensure your information remains protected.
11. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of any material changes by posting the new policy on our website and updating the effective date. We encourage you to review this policy regularly. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.
12. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us through our website contact form, email us at privacy@combatica-arena.com, or reach out to your local Combatica Arena location. We will respond to your inquiry within a reasonable timeframe.